Breakdown and Warranty Contact Form

Do you own a Rug Doctor machine that has developed an unfortunate fault? Our engineers here in our workshop are able to help! To begin the process of getting your machine collected & brought back to our workshop to be assessed & repaired by one of our engineers, please complete the breakdown contact form below.

Please Note: All machines must be sent back as clean as possible. Failure to follow this guideline will delay the repair of your machine and possibly to the machine being sent back unrepaired.

Please be aware of our Office & Warehouse closures over the Christmas & New Year Period. Click here for more.

The Last Day that we can offer collections for repair requests before the new year will be 17.12.2024.

Machines collected leading up to this period will be repaired & dispatched from 03.01.2025

Fields with "*" are required to submitted.

Your Name*

Business Work Order Job Number (Business Use Only)

Address for Collection/Deliveries*

Phone Number*

Email*

Date of Purchase

Type of Machine*

Upholstery attachment included with Return?*
YesNo

Do you have a suitable box?*
YesNo

If you do not have a suitable box, we can supply one. However, this will delay the process.

Serial Number* - (Struggling to find your Serial Number? See our Guide to Finding Yours Here: Where is My Serial Number?)

Machine Fault*

Please Attach a Proof of Purchase

Proof of Purchase notes*

Warranty repairs cannot be claimed without a receipt, it must be clearly readable and show the date of purchase (max size 2mb)*

Please attach a photograph of the machine face-on (max size 2mb)*

Please attach a photograph of the underneath of the machine (max size 2mb)*

***If you have any issues with the form at all, please alternatively send the required information directly to us via email to [email protected]***