If you have issues with your Rug Doctor machine and want to submit a request for it to be repaired or replaced, please use our breakdown and warranty contact form here.
Rug Doctor’s 30 Day Money-Back-Guarantee
Each Rug Doctor Pro machine bought directly from us comes with a 30-day money-back guarantee, no questions asked.
If you are not completely satisfied you can return the machine within 30 days and get your money back. If you choose to return the product during this time, simply call 01903 235558 to request a FREE collection.
After we receive the product, we will process the return and refund the full purchase price.
Deep Carpet Cleaner Warranty
Suitable for domestic use only.
What Does This Guarantee Cover / How Long Does The Guarantee Last?
1.1. Rug Doctor guarantees to the original purchaser for a period of 2 years from the date of purchase (“Guarantee Period”), the machine supplied by Rug Doctor and every component part thereof (collectively, “Machine”) shall be free from material defects. However, this guarantee is subject to Clauses 1.2, 1.4 and 2.4 and does not apply in the circumstances described in Clause 2.1. 1.2. Subject to Clause 2.1, if: (a) you give notice (in accordance with the “How Do I Get Service Under This Guarantee” section below) to Rug Doctor during the Guarantee Period within a reasonable time of discovery that the Machine has a material defect; and (b) Rug Doctor is given a reasonable opportunity of examining the Machine; and (c) you (if asked to do so by Rug Doctor) return the Machine to Rug Doctor’s place of business, payment for which will be in accordance with the “Expenses” section below; Rug Doctor will repair or replace the Machine without further charge. 1.3. The guarantee at Clause 1.1 shall apply to any replacement Machine (for a period of 2 years from the date of delivery of that replacement) and any repaired Machine (for the original Guarantee Period) supplied by Rug Doctor. 1.4. This Guarantee is given in addition to, and does not affect, your legal rights in relation to the Machine that is faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
What The Guarantee Does Not Cover
2.1. The guarantee at Clause 1.1 does not apply to any defect in the Machine arising from: (a) any further use of the Machine made by you or any third party after giving notice in accordance with Clause 1.2; (b) your failure, or that of any third party, to follow Rug Doctor’s oral or written instructions (including but not limited to the User Guide supplied with the Machine) as to the storage, use and maintenance of the Machine (as to the latter, for best operating efficiency and cleaning, use of only Rug Doctor cleaning products is recommended); (c) any alteration or repair, or attempted alteration or repair, by you or any third party of the Machine without the written consent of Rug Doctor; (d) fair wear and tear, wilful damage, negligence by you or any third party, accident, improper use and abuse, or abnormal storage or working conditions; or (e) use by you or any third party of the Machine in any way or at any time for rental purposes. 2.2. If Rug Doctor fails to comply with these terms, then it shall be responsible for loss or damage that you suffer that is a reasonably foreseeable result of its breach of the terms or its negligence, but Rug Doctor shall not be responsible for any loss or damage that is not reasonably foreseeable. 2.3. Rug Doctor is only supplying the Machine for domestic and private use. You agree not to use the Machine for any commercial, business or re-sale purpose, and Rug Doctor has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Guarantee Information
2.4. Rug Doctor does not exclude or limit in any way its liability for: (a) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (e) defective products under the Consumer Protection Act 1987. Expenses If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1 within thirty (30) days of delivery, Rug Doctor will pay the delivery charges both from and back to you. However, you will be responsible for paying any delivery charges for Rug Doctor sending the Machine back to you if the Machine is not considered by Rug Doctor to have a material defect. Thereafter, you may be required to send the machine to Rug Doctor should repairs be required during the Guarantee Period. You will be responsible for paying any delivery charges for sending the Machine to and from Rug Doctor for repairs occurring under the guarantee and within the Guarantee Period and after the initial thirty (30) days.
To Obtain Guarantee Assistance
Please call the Rug Doctor Consumer Support Team on: 01903 235558 (9.00 am to 5.00 pm Mon – Fri) or e-mail [email protected]. Rug Doctor will need the following information in order to assist you: your name, address and telephone number, product model and serial number, proof of purchase showing date and place of purchase. Please explain the nature of the problem. Rug Doctor will review all the facts involved and advise you as to recommended procedure. We recommend you keep the original carton and packing materials. Rug Doctor Ltd, Unit 29, Timberlaine Trading Estate Decoy Road, Worthing, West Sussex BN14 8ND E-mail: [email protected] Web Site: www.rugdoctor.co.uk Unauthorised Use For the avoidance of doubt, use of the Machine for rental purposes is strictly forbidden and would result in you being unable to rely on this Guarantee. This Guarantee gives you specific legal rights.
Portable Spot Cleaner
Suitable for domestic use only.
What Does This Guarantee Cover / How Long Does The Guarantee Last
1.15. Rug Doctor guarantees to the original purchaser for a period of 2 years from the date of purchase (“Guarantee Period”), the machine supplied by Rug Doctor and every component part thereof (collectively, “Machine”) shall be free from material defects. However, this guarantee is subject to Clauses 1.2, 1.4 and 2.4 and does not apply in the circumstances described in Clause 2.1. 1.16. Subject to Clause 2.1, if: (a) you give notice (in accordance with the “How Do I Get Service Under This Guarantee” section below) to Rug Doctor during the Guarantee Period within a reasonable time of discovery that the Machine has a material defect; and (b) Rug Doctor is given a reasonable opportunity of examining the Machine; and (c) you (if asked to do so by Rug Doctor) return the Machine to Rug Doctor’s place of business, payment for which will be in accordance with the “Expenses” section below; Rug Doctor will repair or replace the Machine without further charge. 1.17. The guarantee at Clause 1.1 shall apply to any replacement Machine (for a period of 12 months from the date of delivery of that replacement) and any repaired Machine (for the original Guarantee Period) supplied by Rug Doctor. 1.18. This Guarantee is given in addition to, and does not affect, your legal rights in relation to the Machine that is faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
What The Guarantee Does Not Cover
2.1. The guarantee at Clause 1.1 does not apply to any defect in the Machine arising from: (a) any further use of the Machine made by you or any third party after giving notice in accordance with Clause 1.2; (b) your failure, or that of any third party, to follow Rug Doctor’s oral or written instructions (including but not limited to the User Guide supplied with the Machine) as to the storage, use and maintenance of the Machine (as to the latter, for best operating efficiency and cleaning, use of only Rug Doctor cleaning products is recommended); (c) any alteration or repair, or attempted alteration or repair, by you or any third party of the Machine without the written consent of Rug Doctor; (d) fair wear and tear, wilful damage, negligence by you or any third party, accident, improper use and abuse, or abnormal storage or working conditions; or (e) use by you or any third party of the Machine in any way or at any time for rental purposes.
2.2. If Rug Doctor fails to comply with these terms, then it shall be responsible for loss or damage that you suffer that is a reasonably foreseeable result of its breach of the terms or its negligence, but Rug Doctor shall not be responsible for any loss or damage that is not reasonably foreseeable.
2.3. Rug Doctor is only supplying the Machine for domestic and private use. You agree not to use the Machine for any commercial, business or re-sale purpose, and Rug Doctor has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
2.4. Rug Doctor does not exclude or limit in any way its liability for: (a) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (e) defective products under the Consumer Protection Act 1987. Expenses If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1 within thirty (30) days of delivery, Rug Doctor will pay the delivery charges both from and back to you. However, you will be responsible for paying any delivery charges for Rug Doctor sending the Machine back to you if the Machine is not considered by Rug Doctor to have a material defect. Thereafter, you may be required to send the machine to Rug Doctor should repairs be required during the Guarantee Period. You will be responsible for paying any delivery charges for sending the Machine to and from Rug Doctor for repairs occurring under the guarantee and within the Guarantee Period and after the initial thirty (30) days.
TO OBTAIN GUARANTEE ASSISTANCE, please e-mail [email protected]. Rug Doctor will need the following information in order to assist you: your name, address and telephone number, product model and serial number, proof of purchase showing date and place of purchase. Please explain the nature of the problem. Rug Doctor will review all the facts involved and advise you as to recommended procedure. We recommend you keep the original carton and packing materials. Rug Doctor Ltd, Unit 29, Timberlaine Trading Estate Decoy Road, Worthing, West Sussex BN14 8ND E-mail: [email protected] Web Site: www.rugdoctor.co.uk Unauthorised Use For the avoidance of doubt, use of the Machine for rental purposes is strictly forbidden and would result in you being unable to rely on this Guarantee. This Guarantee gives you specific legal rights. We hope you enjoy your Portable Spot Cleaner cleaning experience. You can register your Rug Doctor® Portable Spot Cleaner machine at www.rugdoctor.co.uk.
Rug Doctor Pro Machine 
Warranty
WarrantyThe Rug Doctor Pro carpet cleaning machines are manufactured, tested, and inspected in accordance with Rug Doctor’s high standards of quality. Though our machines are of the finest quality and able to withstand rigorous use, we provide a one year warranty period to give you peace of mind.
Your Rug Doctor Pro machine will come with a user manual. This manual provides ‘how to instructions’, troubleshooting information and details for handling any warranty covered repair. Your manual includes an owner registration card which should be filled out and returned to activate your warranty.
Consumer Support Hotline : 01903 235558 (Open Monday to Friday from 9.00am to 5.00pm)
One (1) year limited warranty – To whom extended
In keeping with Rug Doctor Pro’s high standards of quality, Rug Doctor Pro provides from the date of purchase a one (1) year limited warranty, referred to as ‘The Warranty Period‘.
What does the warranty cover and what will Rug Doctor Pro do?
Rug Doctor Pro will without charge during the warranty period, repair or replace any component part which is defective or malfunctions.
Rug Doctor Pro will arrange for your machine to be collected at your convenience and returned to our workshop where it will be repaired and then returned to you as quickly as possible all completely free of charge.
Exclusions from warranty
Every machine or component part returned to Rug Doctor Pro shall be examined. Malfunctions, defects or failures of the machine or any component parts due to alterations made to the machine, improper or negligent use or abuse of the machine not in accordance with the “Instruction Guide” provided with the machine are excluded under this Warranty.
Any attempt to repair/tamper with the machine voids the warranty. The warranty does not include a refund of the purchase price.
Use of the machine for commercial purposes (other than rental) is covered by this warranty for a one (1) year warranty period only to the extent that malfunctions, defects, or failures of the machine or component parts are not due to alterations made to the machine, improper or negligent use or abuse in accordance with the “Instruction Guide” provided with the machine, or normal commercial wear and tear.
Further limitations
In no event shall Rug Doctor Pro be liable for any consequential or incidental damages you may incur in connection with the purchase and use of the machine; including, without limitation, commercial loss or for any incidental expenses, damage from improper use of either machine or products used in the machine, loss of time, or inconvenience.