Privacy, Delivery, Refund, and Cancelation Policies
Privacy policy
Overview
We have a legal duty to protect the privacy of all personal and business
data obtained from you while you are using this website. This privacy policy
explains what information we may collect from you and the purposes for which it
will be used. By using this website you give your agreement to the data
practices described in this policy.
This website only collects personal and business data from you with your
permission, for example if you register or fill in a form. No personal or business
data is collected from you without you knowing about it.
Some web usage and technical information is collected by this website to
help us improve our service to you, but this does not contain any personal
data.
Changes to this policy
We may make changes to this privacy policy at any time. Changes will be
posted here and are effective immediately. Regularly reviewing this page
ensures that you are always aware of what information we collect, how we use it
and under what circumstances, if any, we will share it with other parties.
1. Who manages this website?
This website is managed by Rug Doctor Ltd, Unit 29, Timberlaine Trading
Estate, Decoy Road, Worthing. BN14 8ND.
2. What information do we collect and how do we use it?
Depending on which services you use on this website, you may be asked to
provide information, or we may collect information from you as explained below.
2.1 Financial information
We only collect the financial information that you knowingly
supply when making a payment, such as credit card or debit card payments,
through the rugdoctor.co.uk website. We do not store this information, and it is securely disposed of once payment has been made and the transaction is complete.
2.2 Information that you provide to us
We collect and process data that you provide for specific purposes. You will
be asked to provide information about yourself when you use certain site
facilities, in order to complete your request or transaction. This may include
personal information such as your name, email addresses, mailing address and telephone
number. We use this data to provide you with the information, products or
services that you request from us and to communicate with you. We may keep a
record of any contacts you have with us. We may use the information that you
provide for record keeping, statistical, or research purposes.
We only retain this information where required to do so by law; for the
length of time needed to provide the service or information you have requested
(including any retention period specified by law or by government policy), or
for the length of time that you choose to store information or permit us to
contact you if you have registered with our website.
If you are a registered user, we may use your details to offer personalised
or local services, to notify you of changes to our service, to ask your
opinions and to help us to improve our services.
2.3 Website usage information
As well as the information that you provide to us as set out above, we
receive and store a range of website usage information whenever you use this
website. We use this to:
- assess the effectiveness of
marketing campaigns
- develop and deliver
services and information that better meet your needs
- inform you of events,
services and products which we believe to be relevant to you, where you
have consented to be contacted for such purposes
Web usage information is collected by our web server and from other sources
including search engines, internet service providers, page tagging techniques
including JavaScript, and cookies. We use IP addresses to analyse trends, track
users' movement, and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information.
The type of website usage information that we collect during your visits to
our site includes, for example the date and time, pages viewed or searched for,
publications ordered, guides printed, tools used, subscriptions and referrals
made, some truncated postcode or telephone area code information entered on
forms (this is not traceable back to you) and other information relating to
your browsing activity on our website. Where you are a registered user of our
website and have logged in, we may collect web usage information to enable us
to build a demographic profile. We may also use web usage information to create
statistical data regarding the use of our website. We may then use or disclose
that statistical data to others for marketing and strategic development
purposes, but no individuals will be identified in such statistical data.
2.4 Cookies
Cookies are small files that are often created when you visit a website, and
which are stored in the cookie directory of your computer. A cookie often
includes an anonymous unique identifier. Cookies do not damage your computer.
Each website can send its own cookie to your browser if your browser's
preferences allow it, but to protect your privacy your browser only permits a
website to access the cookies it has already sent to you, not the cookies sent
to you by other sites. You do not have to accept cookies. You can decide if you
want to accept cookies by changing the settings on your browser to accept all
cookies, reject all cookies, or notify you when a cookie is set. Switching off
cookies will still allow you to view the majority of content on our site,
although it may restrict your use of our interactive tools, and of some
services available through linked sites.
There are two types of cookie. Persistent cookies remain on your computer
for a specified time. We use persistent cookies to:
- identify that a registered
user has returned
- collect information on
website usage as described above.
Session-specific cookies are deleted when you leave the website. We use
session-specific cookies to:
- hold the information given
while using an interactive tool on the website
- hold your details when you
are logged into the site
- hold your search criteria
while you are carrying out a search of the website
- collect information on
website usage as described above
3. Information sharing and disclosure
We will only disclose your information to others where there is a lawful
basis to do so. We will not disclose your information except where:
- this is necessary to
provide or complete a relevant service to you (see examples at section 2
above)
- this is necessary for the purposes
set out in this privacy policy
- this is required by
applicable laws or court orders (for example to prevent or detect crime)
- you give us permission to
do so
We will not sell, rent or disclose your information to any third parties
other than those set out in this privacy policy without your consent. We do not
transfer your personal information outside of the European Economic Area.
4. Linking to other websites
This website contains links to many other websites. Anonymous visit or
session information may be passed to other websites for the web usage
information purposes described above. None of this information can be related
to an individual user of the website. The operators of other sites may collect
information from you, which will be used by them in accordance with their own
terms and conditions, and privacy policies.
This privacy policy applies only to our website. We are not responsible for
privacy practices within any other websites. You should always be aware of this
when you leave this website and we encourage you to read the privacy statement
on any other website that you visit.
5. Security
We use leading technologies and security measures to safeguard your
information and keep strict security standards to prevent any unauthorised
access to it. We use industry-standard SSL encryption software when processing
sensitive information such as usernames and passwords.
6. Your access to your information
You have a right to request a copy of any personal information that we hold
about you.
You will be asked for appropriate identification when you request copies of
personal information.
Delivery Policy
- When
you buy your Rug Doctor machine, delivery costs are included within the
price.
- Goods
are normally shipped on an overnight, next working day service.
- Free
delivery applies to all mainland UK, and Northern Ireland addresses.
Quotes for other regions can be obtained by phoning Rug Doctor on +44
(0)1903 235558.
- In
order to track your shipment, please call Rug Doctor on +44 (0)1903
235558, and we will attempt to contact the delivery company for this
information.
Return / Refund / Cancelation Policy
- Each
Rug Doctor product you buy directly from Rug Doctor comes with a 30-day
money-back guarantee.
- If
you are not completely satisfied, you can return the product within the
first 30 days after having received it. If you choose to return the
product during this time, just call 01903 235558 and we will arrange a
free collection.
- After
we receive the product back in full working order, we will process the
return and refund the full purchase price.
- There
are no restocking fees within this 30 day period
- If
you wish to cancel your order please contact Rug Doctor on 01903 235558.
Your order will be cancelled and a full refund issued. Your order can be canceled at any point from the time of order, through to 30 days after delivery to you.
